Device Authorizations

The FlickRocket platform permits your customer to authorize up to 10 devices per account within a 12-month period. This means they can access their digital content—like eBooks or videos—on various devices, including smartphones, laptops, and tablets, up to a limit of 10 devices within a year. If your customer tries to add an 11th device within a 12-month period, they will be notified that they've reached their device authorization limit and must wait until the start of the next period to add a new device.

Each piece of content comes with a specific DRM license that determines how many of the authorized devices can be used to access it. For example, if a video is licensed for use on three devices, it can be accessed on a combination of three different devices, such as a tablet, smartphone, and laptop. Accessing on a forth device would require deauthorizing one of those three devices.

*Note: If you need a site license, please contact your Account Manager or support to discuss using our institutional license option.*

Authorization/Deauthorization

To authorize a device, your customer will simply need to sign in to the Flux Player or Web Player (browser). Note that authorizing both the app and browser on the same device counts as two separate authorizations.

Devices can be deauthorized through the Flux Player app under Settings > Deauthorize this device. If multiple devices need to be managed or deauthorized, this can be done via Settings > Manage Devices.

Managing Device Authorizations

Device authorization status can be checked or reset at any time through the FlickRocket admin panel.

Customers might reach their 10-device limit within a year due to legitimate reasons such as failing to deauthorize a device before uninstalling the app or using modes like Incognito, Guest, or Private. In such cases, customers will be informed that the limit has been reached, and no additional devices can be authorized until a specified date.

You can reset these device authorizations. Care should be taken to only reset those devices that are necessary. In some cases this might be all devices and in others it may only be some devices that for example, had Incognito mode enabled. Should you have any questions about the process or device authorizations, please contact support.

Resetting Device Authorizations:

1. Login to the FlickRocket admin and go to Support>Incoming requests
2. Enter the customer email and click the search icon
3. Click Show on the desired user
4. Scroll down to the Player Devices and Licenses section
5. Click the red X on the right-side to reset the desired device authorizations.
6. Refresh the page to confirm changes.

If you click on a device with Active licenses, you will see a list of the active licenses and which license (Play, Burn, Export) is active. Like the device authorization, it is possible to reset only the license by clicking the red X as well. Hovering over the device will show the browser version or Flux Player version.

Best Practices to Avoid Duplicate Authorizations

To avoid unnecessary or duplicate authorizations, we recommend the following:

• Use the Flux Player app instead of a browser.
  • If uninstalling or deleting the Flux Player app, choose Setting>Deauthorize this device before removing.
  • Use only the Flux Player app or browser on a computer or mobile device. Avoid using both on the same device.
• If using a browser instead of the app, here are some helpful tips:
  • Bookmark the My Content page
  • Check the Remember Me checkbox if using on your own computer/device
  • Do not use Incognito, Guest, or Private browser modes when accessing the content
  • Use the same link and browser each time you access the content
  • Do not delete the cookie

These practices ensure a smooth digital experience with FlickRocket, helping your customer make the most out of their digital content while complying with the DRM requirements.