Merging Accounts

If a customer has two accounts, you can merge those accounts.

Before merging the accounts, you will need to ask the customer the email addresses and which account should be the Primary account. Once you have that information, you can use merge the accounts using the steps below:

To Merge Accounts:

1. Choose Support>Technical Support>Merge Accounts
2. Enter the email for the Primary account. (The account that will continue to work after the merge.)
3. Enter the email for the Secondary account. (This account will no longer work after the merge.)
4. Click Merge Accounts

Once the accounts are merged, the customer should refresh their browser or restart the Flux Player app. If for any reason they did not see all the content after merging the accounts, ask them the select and hold Update Content from the menu until they see a message starting Complete reload.